University of Minnesota Libraries -- Infopoint

HAVE A QUESTION? ASK US!

Technical Assistance Form

Do you need help logging on to indexes, electronic journals, or other full text resources?

Are you having problems with library forms?

Our staff will:

respond to your request within 24 hours

check the status of your University Internet account

work with you to determine the cause of the problem and provide a solution

NOT currently enrolled at/employed by the University of Minnesota / Twin Cities campus?

Find out about eligibility for access to electronic resources.

Need help finding information? Have another question about the University Libraries? Ask Us!

Answers to
Frequently Asked Questions
We may have answered a question like yours already!

The following diagnostic questions will help us solve your problem more quickly.

First Name: (required)
Last Name: (required)

1	Please enter the email address to which we should send an answer. (required)

2	What is the name of the resource you are having difficulty with? (required)

3	Can you describe the problem? (required)
	Please include the exact text of any error messages if possible.
4	If we can contact you by phone, please give your phone number

5	How are you getting to the resource?
	clicking on link on Libraries' web site clicking on link in MNCAT library catalog using a bookmark other
6	Have you been able to connect to this resource successfully from this computer in the past?
	If so, when did it stop working?
7	Are you using your University of Minnesota Internet ID (e.g., smit003) and associated password when logging on?
	IDs for an account on your departmental computer will not work. (For more info, see Internet ID and Passwords) yes (please provide) no don't know my Internet ID
8	How are you connecting to the web?
	on U of M -- Twin Cities campus off campus through U of M -- Twin Cities modem pool off campus through outside Internet Service Provider (e.g., AOL, QWest, etc.) off campus, DSL or cable connection off campus, through workplace internet connection other or not known
	Check this box if you want an email copy of this request for your records. In order to help us combat form spam, please answer the following math problem: What is 3 + 2?